Webchat test is not working in Azure bot

Question

Webchat test is not working in Azure bot

Hongnian Long 10

I created a simple echo bot with template of bot framework SDK V4, and it is working well in my PC localhost. Then I followed this guide "https://learn.microsoft.com/en-us/azure/bot-service/provision-and-publish-a-bot?view=azure-bot-service-4.0&tabs=userassigned%2Ccsharp" to publish it to azure platform. After I published it, in the app service I can see it is running normally, and also I can open this page -> https://guboodbotv1.azurewebsites.net/ so I think the app should be already running well. User's image

In the bot service, I think I configured the correct endpoint and I have made sure that the microsoft app id here is the same as in the app service. User's image

But in the Test in Web Chat page, the bot does not react at all. User's image

And I can see the error messages in Channels panel: User's image

What can I do to resolve it?

Hongnian Long 10 Reputation points

2023-04-13T08:08:18.9466667+00:00

Thanks.
Hongnian Long 10 Reputation points

2023-04-13T08:11:21.1233333+00:00

Thanks for replying. Sorry for confusion. I have resolved it by myself. I am not giving a correct MicrosoftAppPassword before. After I edit it, it works fine.
Saideep Anchuri 6,690 Reputation points Microsoft External Staff

2025-04-03T13:33:05.93+00:00

Hi Hongnian Long

Glad to hear that the issue has been resolved.As an Original Poster(you) cannot accept his own answer. Can I repost your answer so that you will be able to accept the answer. Doing so will assist other community members facing similar situations in finding the right solution. Your feedback is highly valuable to us. Thank you!
Saideep Anchuri 6,690 Reputation points Microsoft External Staff

2025-04-04T11:10:30.7766667+00:00

Hi Hongnian Long

Did you get any chance to check above response.

Thank you.

3 answers

Your answer

Hongnian Long 10 Reputation points

2023-04-13T08:08:18.9466667+00:00

Thanks.
Hongnian Long 10 Reputation points

2023-04-13T08:11:21.1233333+00:00

Thanks for replying. Sorry for confusion. I have resolved it by myself. I am not giving a correct MicrosoftAppPassword before. After I edit it, it works fine.
Saideep Anchuri 6,690 Reputation points Microsoft External Staff

2025-04-03T13:33:05.93+00:00

Hi Hongnian Long

Glad to hear that the issue has been resolved.As an Original Poster(you) cannot accept his own answer. Can I repost your answer so that you will be able to accept the answer. Doing so will assist other community members facing similar situations in finding the right solution. Your feedback is highly valuable to us. Thank you!
Saideep Anchuri 6,690 Reputation points Microsoft External Staff

2025-04-04T11:10:30.7766667+00:00

Hi Hongnian Long

Did you get any chance to check above response.

Thank you.

Answer 1

Ramr-msft 17,821

@Hongnian Long Thanks, One possible solution could be to check the logs for any errors or issues. You can do this by going to the App Service logs in the Azure portal and checking for any error messages or issues. Additionally, you may want to verify that the messaging endpoint in your bot’s settings matches the endpoint URL of your deployed bot.

Answer 2

Hongnian Long 10

Sorry for confusing. I have resolved it by myself. I am not giving a correct MicrosoftAppPassword before. After I edit the MicrosoftAppPassword it works fine.

Manu Chadha 0 Reputation points Microsoft Employee

2025-04-03T05:55:43.7433333+00:00

Hi @Hongnian Long , I am facing the same issue. AFAIK, I am providing correct values. From where did you pick the MicrosoftAppPassword value and where do you provide it? I picked the value column from Bot's configuration and secrets pane and copied the value in WebApps MicrosoftAppPassword environment variable. But the bot still isn't working. I even created a new secret in Bot Service. I also tried using the secret ID instead of secret value in Bot's configuration. Please see images below. I have deleted the secrets now for security reasons.

Answer 3

Hi Hongnian Long

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.

Ask: Webchat test is not working in Azure bot

Solution: The issue is resolved. That you have resolved it by yourself. you are not giving a correct MicrosoftAppPassword before. After You edit the MicrosoftAppPassword it works fine.

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

Thank You.

Saideep Anchuri 6,690 Reputation points Microsoft External Staff

2025-04-06T12:08:54.61+00:00

Hi Hongnian Long

Just checking in to see if the below answer helped. If this answers your query, do click "Accept the answer” for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.

Thank You.

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Webchat test is not working in Azure bot

3 answers

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